Ringing is the fastest way to a figure. A person picks up 020 8077 6967 from 8am until 7pm, seven days, and the great majority of jobs get priced during that first call. If you would sooner not ring, leave a postcode on the form here and the callback arrives inside the hour while the line is open.
Phone
020 8077 6967
When nobody answers first time
Whoever should have picked up is probably three floors up a warehouse conversion with a hose over one shoulder. Leave a postcode and one line about the work, and somebody rings you back before the day is out.
Hours
| Day | Line open, cleaners working |
|---|---|
| Monday to Friday | 8am to 7pm |
| Saturday | 8am to 7pm |
| Sunday | 8am to 7pm |
Every hour in that table bills at one rate. A Saturday afternoon and a Tuesday morning cost the same, bank holidays included. Weekday mid mornings clear first, once the school streets have reopened and before the high street clogs up.
Give the street and the number as well as the postcode
It is the most useful thing you can tell us, because zone hours, market days and Hackney’s traffic filters all vary from one street to the next, and the full address lets the visit be planned the day before.
Which sort of building are you in
Four shapes cover nearly every address here, and one sentence about yours saves twenty minutes on the day. A Georgian or early-Victorian house along Dalston Lane or around Albion Square gives a steep narrow staircase with a half-turn and nothing to carry the kit but arms. A warehouse conversion above the high street means three or four floors and a goods lift that may well be locked at the weekend. A flat on the rebuilt Holly Street blocks or the Kingsland Estate has door entry and a working lift, so being let in is the slow part rather than climbing. Dalston Square and the newer blocks over the station want a concierge, a name on the visitor list and occasionally a loading bay reserved with the building.
Worth having in front of you when you ring
- How many bedrooms the tenancy names, and the handover date if this is a check-out.
- Whether the whole flat is going back or only your room in a share, since those two are priced in different ways.
- Who is holding the key: an agent, a safe on the wall, a concierge desk, or you.
- Whether a clerk is going to be looking at the floors, and whether the oven wants doing. Both are priced as add-ons.
- For floors, the number of rooms and flights, whether hall and landing are carpeted, and whether the ground floor is one knocked-through space.
- For housework, the frequency, the hours you want and what state the bathroom is in. Scale forecasts a visit length round here better than bedrooms do.
The whole list in one table
| What you want doing | The figures |
|---|---|
| Whole property move-out | Studio £156, one bed £207, two £243, three £339, four £425 |
| One room in a share | Scoped on the call, against the £67 one off minimum |
| Floors and rugs | Room £36, living room £43, through lounge £61, flight £41, rug £35 or £51 |
| Cookers and kitchen appliances | Single £77, double £110, 90cm range £143, AGA £143, hob £23, extractor £28 |
| Hourly housework | Weekly £23, fortnightly £24, three hour minimum, ironing £12 an hour on top |
| Team deep clean | Two over three hours £186, three over six £498 |
| Upholstery and curtains | Dining chair £13, armchair £33, mattress £35, two seater £57, curtains £35 or £42 |
Why each figure is set where it is gets explained on the prices page, while the services page goes through the jobs one by one.
Paying
Card is fine, including Visa, Mastercard and Amex, and so are bank transfer and cash. Households on the weekly round mostly set up a transfer at the end of each month. Landlords and letting agents get an invoice.
Where the van goes
Across E8 first, then east to Hackney Central, north to Stoke Newington in N16, north-east to Clapton in E5, south through Haggerston in E2 to Hoxton, and west into De Beauvoir Town in N1. The areas page walks through the round street by street. Sitting just past the edge of it is still worth a call, because the round shifts about during a day.
A check-out item flagged
Same number, inside 48 hours of the inventory check, and anything the clerk flagged from our move-out clean gets cleaned again at no cost. One phone call sorts out in a morning what email argues about for a fortnight. Get the written report and forward that, since an agent repeating it down the phone rarely describes the item the way the page does. Cancellation, access and liability are covered in our terms. What happens to the details you give us is in the privacy policy, and there is more about the firm on the about page.
Questions we get asked
How soon will somebody get back to me?
Inside the hour, any time between 8am and 7pm. Ringing beats the form because a price usually lands in the same conversation. If the line rings out, leave a postcode and a sentence about the job and the call comes back that day.
Can I book an evening or a Sunday?
Yes, at the ordinary rate. Cleaners work 8am to 7pm on all seven days with no premium on any of them. Evening slots go first, so book those a little further ahead.
How do I pay?
Card or bank transfer, with Visa, Mastercard and Amex all accepted. Weekly households normally pay by monthly transfer, and landlords and agents are invoiced.